eTrusted is a cloud-based experience feedback platform operated by Trusted Shops.

eTrusted enables organisations and brands to capture customer experience feedback on services or products. By sending event-triggered review invites to their customers, they are able to ask for relevant feedback on services and products at the right time and in the proper context. eTrusted features a fully customisable logic for rules and questionnaires.

eTrusted can be connected to operational systems such as CRMs to gain actionable insights from the collected experience data. eTrusted provides a set of widgets to display reviews and ratings on a website. The built-in interfaces with Google and other sites make it easy to share authentic reviews to inspire trust on the net.

The eTrusted APIs have been carefully designed to add experience feedback functionality to any existing software in a simple way.

The APIs feature the following:

  • They are RESTful.
  • They have predictable resource-oriented URLs.
  • They accept form-encoded request bodies.
  • They return JSON-encoded responses.
  • They use standard HTTP response codes.
  • They use OAuth2 authentication.